Welcome to Surisi - A Demand Service (hereinafter referred to as "Surisi," "we," "us," or "our"). Surisi is a platform designed to connect customers seeking demand-based services ("Customers") with service providers and servicemen ("Service Providers") who fulfill those services. We are committed to protecting your privacy and ensuring that your personal data is handled in a secure and compliant manner. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
By using Surisi, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use the App.
This Privacy Policy applies to all users of Surisi, including:
Customers: Individuals or entities requesting services.
Service Providers: Businesses or individuals offering services through Surisi.
Servicemen: Employees or contractors of Service Providers who perform the services.
This policy covers the collection, use, and sharing of personal data when you interact with Surisi, including through our website, mobile application, and any other related services.
We collect the following types of information:
For Customers: Name, email address, phone number, billing address, payment information, service requests, and location data.
For Service Providers and Servicemen: Name, email address, phone number, business details, professional qualifications, certifications, work history, payment information, and location data.
IP address, device information, browser type, operating system, usage patterns, and interactions with Surisi.
We use cookies, web beacons, and similar technologies to enhance user experience, analyze trends, and administer Surisi. You can manage your cookie preferences through your browser settings.
We use your information for the following purposes:
To Provide Services: Facilitate connections between Customers and Service Providers, process service requests, and manage payments.
To Improve Surisi: Analyze usage patterns, troubleshoot issues, and enhance functionality.
To Communicate with You: Send service-related notifications, updates, and promotional materials (with your consent).
To Ensure Security: Monitor and prevent fraudulent activities, unauthorized access, and other security risks.
To Comply with Legal Obligations: Fulfill regulatory requirements and respond to lawful requests from authorities.
Under GDPR, we process your personal data based on the following legal grounds:
Performance of a Contract: To fulfill our obligations to you as a Customer, Service Provider, or Serviceman.
Consent: When you provide explicit consent for specific processing activities (e.g., marketing communications).
Legitimate Interests: To improve our services, ensure security, and prevent fraud.
Legal Obligations: To comply with applicable laws and regulations.
We may share your information with the following parties:
Service Providers and Servicemen: To facilitate service delivery.
Payment Processors: To process transactions securely.
Third-Party Service Providers: For analytics, marketing, and technical support.
Legal and Regulatory Authorities: When required by law or to protect our rights and interests.
We do not sell your personal data to third parties.
If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adherence to Privacy Shield principles.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods may vary depending on the type of data and its use.
As a user, you have the following rights regarding your personal data:
Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data under certain conditions.
Restriction: Limit the processing of your data.
Data Portability: Receive your data in a structured, commonly used format.
Objection: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: Withdraw consent at any time, where applicable.
To exercise these rights, please contact us at contact@surisi.com.
We implement technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.
Surisi is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete the information promptly.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Velstos
Kathmandu, Nepal
Email: contact@surisi.com
Thank you for trusting Surisi - A Demand Service. We are committed to safeguarding your privacy and providing a secure and reliable platform for all users.
